Error messages

• You will see this yellow banner at the top of the REF Hub and in applications you use, telling you that you are not allowed to download, print or sync. 
• This appears because of the security settings on REF Hub and there is no way to get rid of the message
• For more information on how the REF Hub is set up, please read this article

The message reads: 

"Your organization doesn't allow you to download, print, or sync using this device. To use these actions, use a device that's joined to a domain or marked compliant by Intune. For help, contact your IT department. More info."

• This error message will appear if you try to access a file or files area (such as Main Panel B Documents) that you are not a member of.
• If you think you should have access to that area, contact usersupport@ref.ac.uk 

• This error message will appear if you try to do something in the REF Hub that is blocked by security settings
• Some examples of this are: signing in to a desktop app like Word or Outlook, accessing the REF Hub from outside the UK, join a REF Teams meeting from the desktop app
• If you encounter this message while trying to join a virtual meeting, please follow these instructions for joining a virtual meeting

• If you try to send an email to an external address, (one that isn't another panel member's REF email address), you will get an email auto-reply with the message:
  'A custom email flow rule created by an admin at xxxxxxx.ac.uk has blocked your message. Emails to external recipients are blocked.'
• To protect REF data the system is set up so that we cannot send emails to external email addresses